Phone 1800 800 110
Email enquiries@ndis.gov.au
Visit www.ndis.gov.au for Web Chat

Aussies Disability Services is a partner of the National Disability Insurance Scheme (NDIS), delivering the Local Area Coordination Partner in the Community Program and working to ensure more people live fulfilling and connected lives.

As a NDIS LAC Partner in the Community, we will get to know you and what's important to you, and help connect you with services and supports to allow you to build the life you want.

Planning and supports are tailored to allow you to work towards your goals, whether you want to become more involved in the community through employment, volunteering, sports clubs or local theatre, live more independently or improve your wellbeing

understand and apply for the NDIS
create a plan that reflects your life and what is important to you
implement your NDIS plan and learn how to get the most out of your plan
review your plan and make changes as you work towards achieving your goals
navigate and link with supports in your community

Can someone speak at our workplace/community group/school about the NDIS?
We work closely with our communities to help them understand the NDIS, connect with more people with disability, and learn about becoming a more accessible and inclusive community for people with disability.
Our experienced LACs often speak at schools, with community groups, networks and businesses. We would be happy to discuss your request.
Please contact the Immaculate Care Services Pty Ltd NDIS Line on 07 3156 9988 .
How can I give feedback, a compliment or make a complaint?
If the feedback, complaint or compliment is about the NDIS it is best to provide the feedback directly to the NDIS. The feedback page on the NDIS website outlines how to make a complaint. You can do this by calling the NDIS on 1800 800 110, via the online form or by downloading the complaint form.
If the feedback, complaint or compliment is about a NDIS service provider it is best to provide that feedback directly to the provider, however, if you are not comfortable speaking directly with the service provider or you are not satisfied with their response, you can raise your complaint with the NDIS Quality and Safeguards Commission (NDIS Commission).
The NDIS Commission is a new independent Commonwealth agency established to improve the quality and safety of NDIS supports and services. The NDIS Commission has created the following factsheets to support you:
About the NDIS Quality and Safeguards Commission
How to make a complaint

Myplace is the secure NDIS participant portal on the Australian Government's myGov website. For more information on the myplace portal please see the NDIS website.
You, a nominee or child representative can access your NDIS plan, including information about your goals, funded supports, service provider payments and personal information listed in your plan.
You will need a myGov account to sign in to myplace. If you already have a myGov account for other government services such as Medicare, the Australian Tax Office or Centrelink, you can use the same myGov account for the NDIS. Visit www.my.gov.au to find out how to create your myGov account.
You will be given an activation code to use the first time you access the myplace portal. It is important that you access myplace as soon as possible after you receive your activation code, as the code will expire within 10 days.
If you need an activation code, or your activation code has expired, contact the NDIA on 1800 800 110 or Immaculate Care Services Pty Ltd NDIS Line on +61 478311006

Your NDIS funding can be used to pay for reasonable and necessary supports and services that will help you achieve your goals.
Talk with your LAC to understand what you can spend your funding on or watch the short video about, "What are reasonable and necessary supports?"